4-320 Vernon Street, Nelson, BC LOCAL: 250.352.6398 TOLL FREE: 800.603.5882
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Shopping Tools

Shopping Tools

Hat Sizing | Shipping | Returns

You can purchase a Lillie & Cohoe hat online through this website or in person at one of our many retailers across Canada and the U.S.A.To find a retailer near you, please visit our Where to Buy page.

  • See our list of stores selling Lillie & Cohoe products via our Where to Buy page.

    • Hat Sizing

    How to Measure Your Head for a Lillie & Cohoe Hat

    The old adage, “measure twice and cut once,” applies here. You do the measuring and we do the cutting. Fitting a hat is a personal process: the fit needs to suit your hairstyle, how you like to wear your hat—pulled down low over the forehead or sitting up a bit more—and in what conditions, windy or otherwise. Take all this into account when you measure your head.

    Use tailor’s tape, a flat cloth or plastic measuring tape to measure the circumference of your noggin, just above your ears. In lieu of tape, you can substitute a piece of string or a ribbon. Don’t pull the string or tape too tight and get someone else to do the measuring if possible. Measure the length of string against a ruler afterward.

    If you are doing the measuring yourself, look in the mirror and take several measurements to ensure accuracy. It’s best not to use your other hats for size, as they may have a different size guide than ours. See the charts below for general guidelines. Size 0 available in most styles by request, please email hats@lillieandcohoe.com


    Shipping

    Shipping Provider:
    • We ship orders via Canada Post. After your order is complete an email will be sent to you from the courier with your tracking information. Please check your junk folder if you do not receive this email.
    Processing Times:
    • Current Season Hats are from a limited order and will ship ASAP. We do our absolute best to have your order cut, sewn & shipped within 1 week from placement. All Sale or Off-Season Hats are In Stock items and Ship ASAP.
    • Due to reduced capacity, our processing time of in-stock orders is 5-7 business days.
    Standard Shipping Times:
    • Standard Service Delivery: In-stock items should arrive 5-10 business days after your order is shipped.
    Standard Shipping Costs in Canada:
    • Free Shipping in Canada for Orders over $150.00
    • Standard Shipping Flat Fee $25.00 (anywhere in Canada) on Orders less than $150
    • Shipping Times vary according to final destinations.
    • Shipping is not refundable. You are responsible for shipping costs for all exchanges or returns.
    International Shipping:
    • Lillie & Cohoe ships worldwide.
    • For the U.S.: Free shipping to the U.S. for Orders over $200
    • On Orders under $200, we charge a flat rate of $30 USD per order for Standard Delivery including the tracking number via Canada Post/USPS.
    • Rest of the World: If your Country is not showing a Flat Rate in the Shipping Calculator, Please contact us for shipping quote prior to ordering.
    • Shipping is not refundable. You are responsible for shipping costs for all exchanges or returns.
    How Processing and Shipping Works on Our End:
    • Once we receive your order, we send you an email confirmation.
    • Once we ship your order, you will receive a second email from Canada Post with your tracking number. If this doesn’t arrive please check your “junk” folder, if you still haven’t received it contact us at hats@lillieandcohoe.com and we will rectify the problem.
    • We do our absolute best to have your shipped within 1 week from placement. All Sale or Off-Season Hats are In Stock items and Ship ASAP.
    • We ship on Weekdays, excluding holidays. While we will do all we can to ensure your order is delivered on time, Lillie & Cohoe cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
    When will my order arrive? **
    • We do our best to put together your order within 2-3 business days of receipt and shipped within 7 business days, unless otherwise advised. Shipping times vary according to final destination.
    RUSH ORDERS

    Returns

    Easy-to-follow instructions for returns and exchanges will be included in your shipment. Any refunds will be issued in the same tender as the purchase. Please note, processing of online returns may take up to 5 business days. Depending on your credit card company, the credit should appear on your statement within 2 billing cycles.

    We ask that you call or email with concerns before returning an item. We can sometimes solve a fit problem without a return shipment.
    US Orders: Due to the current Canada Post strike we are unable to accept returns from the USA. Once Postal Service resumes our normal return process will continue. Please reach out if you want to return your US order.

    Returns: Shipping is not refundable. The customer is responsible for the return shipping costs for all refunds.

    Exchanges: Shipping is not refundable. The customer is responsible for the shipping costs to send the item(s) back to us. Lillie & Cohoe will pay the shipping cost to send back the exchanged item(s) to the customer. One exchange per item.

    Christmas Order Exchanges/Returns: All orders placed from November 20th through to December 22nd will be eligible for our Extended Return Window of January 31st, 2024. To ensure gifts bought for others can be pre-bought & are still able for exchange/return after the holidays. Returned hat(s) must be received in our Studio by January 31st. Please follow the instructions on the return form sent with your order.

    Regular priced items: Items returned unworn, with tags attached and with original receipt within 14 days of receiving your order are eligible for a full refund of the original payment or can be returned for exchange/store credit up to 30 days.

    Sale & Clearance items: All sale & clearance items are FINAL SALE.
    If you have additional questions, please contact our Customer Service Team at 800.603.5882 or email us.

    Please ship all return items to this address:

    Lillie & Cohoe – Returns
    c/o Roxann’s Hats
    9188 Glover Road
    Unit #103
    Fort Langley, BC
    V1M 2S3

    For your utmost protection, we do not retain your credit card information. If your credit card information is needed for a refund or exchange, we will contact you to obtain the necessary information.

    OTHER INFORMATION:
    • Prices of goods and services, delivery and other charges displayed on the Lillie & Cohoe site are current at the time of display. While we always try to be as accurate as possible with our product descriptions and pricing, they are subject to variation without notice.